Return procedure

Return a product

You have just acquired a product and you are not completely satisfied with it?

You have 30 days after receiving your order to return the item(s).

Terms of return

The items ordered must be new with their labels and in their original packaging.

For logistical reasons, we do not exchange products. We advise you to buy the new product directly and to return the old product which will be reimbursed to you within 48 hours of receipt.

Remember to protect the products well and close the package well. 

You can edit a prepaid return form from the "Your order has arrived" email. At the bottom of the email you will find the link "Visit the returns portal". Click on this link, fill in some information and print the prepaid return form.

In the event of an error attributable to Extreme Tennis (wrong product shipped), all shipping costs will be at our expense. Otherwise, a flat rate shipping fee will be deducted.

Refunds

Refunds are generally made within 48/72 hours. We will issue a refund to the original method of payment.

Returned items

Returned items must be new and suitable for remarketing, it is imperative to respect these conditions:

Rackets:

The racket is returned with the plastic on the handle intact

The racket must not have been used and must not have any marks on the stringing or frame

If you have asked our team to string the racket or if you have used the "CHOOSE YOUR STRING" option, the racket cannot be taken back as it will be considered as a custom racket and cannot be sold again as a new product.

Clothing:

Clothing must be clean, unwashed, undamaged and intact with the original product label.

Shoes:

All shoes must be returned in the original box. The shoes must be new, clean and free of all signs of use and wear.

Stringing machines:

The stringing machine must be new and in its original packaging. For a return of the motor, we strongly advise you to protect the motor as much as possible in order to avoid any shock during transport that would make it impossible to use the motor.

Padel rackets:

The racket is returned with the plastic on the handle intact

The racket must not have been used and must not have any marks on it

Other products:

The products must be remarketable, it is imperative to return them in their original packaging and labels.